Returns Policy
You can return your purchases to Samsung’s online store within 15 days of delivery. Under the Samsung return policy, any product that is damaged on arrival must be reported within 5 days of delivery and 2 days of installation (whichever is later). However, Samsung may charge you a collection and restocking fee on the returns of certain products.
Samsung Cancellation Methods
Samsung doesn't have any kind of cancellation policy, but Samsung offers free cancellation service for TVs, refrigerators, and washing machines in certain situations. If the products can't be delivered because of size issues.
Samsung Refund Methods
Samsung's refund policy is hassle-free, it will take 7-14 business days from the point of refund approval, and then your payment will be refunded to your account through original payment methods.
Samsung Shipping Methods
Samsung has a quite straightforward shipping policy. As part of its shipping methods, Samsung offers free delivery and collaborates with seasoned and professional logistics partners to deliver your order as quickly as possible. Additionally, Samsung offers the option to pick up your order from SF Express Pickup Points or the Samsung Experience Store. Any shipping option that works best for you can be selected.
Samsung Payment methods
When you start shopping with Samsung, Samsung provides a variety of convenient payment methods, and the payment methods are:
- Visa
- Mastercard
- American Express
- Samsung Pay
- Alipay HK
- WeChat Pay HK
- UnionPay
- Octopus
- Payme
Furthermore, up to 36-month interest-free installments on a few payment methods and payment methods are:
- Hang Seng Bank
- HSBC
- Standard Chartered Bank
- Bank of China (Hong Kong)
Samsung Trade-in Discount
Samsung Trade-in service is a hassle-free way to exchange your old device for a new one and upgrade for less. Just check your device’s eligibility for check-in on its official website, and after the final check-up, you will receive your trade-in value in your bank account in Hong Kong. you can use this value towards any future purchase along with the Samsung promo codes for better discounts. Samsung also offers exclusive trade-in discounts on various devices for a limited period, check out the details here.
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